Refunds & Video Quality

Purchases and expiry

Video packs are one-time purchases for 1, 3 or 5 generations. Each purchase is valid for 365 days from confirmed payment and belongs to this site only. There is no automatic renewal.

Technical failures

A generation use is reserved when a task is accepted and consumed only after verified private delivery. A confirmed technical failure releases the reservation without changing the original expiry. An uncertain task remains reserved while checked; it is not automatically submitted to the paid model again.

Quality reports

Report a completed video's identity, action, camera or sound problem from My videos. We review the report before deciding on compensation. An approved original task can receive at most one replacement use, keeping its original purchase expiry. An expired purchase does not receive a new validity period. Compensation generations are not eligible for an additional replacement credit.

A credit does not automatically start another paid generation. AI details and sound can differ from the reference. A playable file alone does not prove the promised identity or performance quality.

Billing and refund requests

Use account support for duplicate charges, an unrecognised payment or a refund request. Include the order ID and relevant task ID. Never send card numbers, passwords or API keys. A request is subject to review; submitting it does not itself confirm a refund.

When a refund or payment dispute is reported by the payment provider, remaining uses from that purchase are frozen pending reconciliation. Existing orders, spent uses and task history are preserved. A full or partial refund does not silently create new uses or extend expiry. We do not promise automatic or unconditional cash refunds through this page.

Downloading your video

Completed customer videos are privately available for up to 30 days, separately from pack expiry. Please download them promptly. For questions, contact support.